SERVICE LEVEL AGREEMENTS (SLAs)
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Choose the Support Plan That Fits Your Needs
Advanced Clinical Consulting offers three service levels to ensure your biomedical equipment receives the attention it deserves. Select the plan that best matches your equipment needs and operational requirements.
Feature Basic Support Standard Support Premium Support Best For
Smaller clinics with essential equipment | Hospitals and larger practices needing faster service | Critical care facilities requiring maximum uptime
Response Time: Within 2 business days | Within 1 business day | Within 4 business hours
Preventative Maintenance: Annually | Semi-Annually | Quarterly
Emergency Support: Phone/Email, business hours | 24/7 Phone/Email | Priority 24/7 Phone/Email
Our Basic Support package provides reliable biomedical services to keep your essential medical equipment running smoothly. Ideal for smaller facilities with predictable needs.
Response Time: Within 2 business day
Preventative Maintenance: Annual preventative maintenance inspections.
Emergency Support: Phone and email support during standard business hours (Monday-Friday, 8 AM - 5 PM).
Loaner Equipment: Not included.